TERMS & CONDITIONS
By placing an order with WORN Store Pty Ltd (“WORN”), you agree to the following Terms & Conditions. These terms apply alongside your rights under the Australian Consumer Law, which cannot be excluded.
PRODUCTS & NATURAL VARIATIONS
'WORN pieces are handcrafted, curated and often made using natural materials. Variations in colour, grain, texture, veining, dimensions, patina and finish are inherent to these materials and form part of the individual character of each piece.
Colours and finishes shown online may also vary slightly due to photography, lighting and screen settings.
These natural characteristics are not considered manufacturing defects.
PRICING & PAYMENT
All prices are in Australian Dollars (AUD) and include GST where applicable.
Payment must be received in full prior to dispatch unless an alternative payment arrangement has been agreed with WORN in writing.
Trade, commercial, wholesale and custom quotations are valid for the period stated on the quotation.
AVAILABILITY & PRE ORDERS
WORN produces and holds limited quantities of its collections. Items may therefore be offered for pre-order when they are not immediately available.
Estimated arrival and delivery dates are provided in good faith based on information available at the time. As our collections involve international production and freight, these timeframes may change due to production schedules, vessel changes, customs, port congestion or other circumstances outside WORN's reasonable control.
We will endeavour to communicate material changes to anticipated delivery timeframes as they become known.
Unless otherwise agreed, payment in full is required to confirm a pre-order. Where WORN offers a deposit arrangement, the remaining balance must be paid prior to dispatch.
Custom and made-to-order pieces cannot be cancelled for change of mind once production has commenced, subject always to your rights under Australian Consumer Law.
DELIVERY & FREIGHT
Shipping and delivery charges are calculated at checkout or quoted separately depending on the size, destination and delivery requirements of your order.
Furniture may be delivered using specialist couriers or removalists. Smaller items may be sent using postal or courier services.
Delivery timeframes are estimates only.
Customers are responsible for providing accurate delivery details and ensuring suitable access for delivery. Additional costs resulting from incorrect information, failed delivery or inadequate access may be charged to the customer where applicable.
Please inspect your order promptly upon delivery and contact WORN as soon as possible if you believe an item has been damaged in transit, providing photographs and details so we can assist.
International customers are responsible for any applicable import duties, taxes and customs charges imposed by the destination country.
RETURNS & CHANGE OF MIND
Please choose carefully, as WORN does not generally offer returns or exchanges for change of mind on furniture, pre-order, custom, made-to-order, antique or one-off pieces.
Any return accepted by WORN must be authorised prior to being sent back and returned in its original condition and packaging.
Nothing in this section limits your rights where goods fail to meet a consumer guarantee under Australian Consumer Law.
FAULTS & WARRANTY
WORN products are covered by our separate Warranty Policy, which outlines warranty periods, manufacturing defects, natural material variations and how to make a claim.
Our goods also come with guarantees that cannot be excluded under the Australian Consumer Law.
If you believe your item has a manufacturing fault or has arrived damaged, please contact us with your order details and clear photographs so our team can assess the issue.
ANTIQUE & ONE-OFF PIECES
Antique, vintage and one-of-a-kind pieces naturally carry signs of their history, including variations, patina, markings, repairs and general wear.
These characteristics form part of the individual nature of the piece and are not considered defects where they are consistent with the item's age and description at the time of sale.
TRADE & COMMERCIAL ORDERS
Approved trade clients may receive trade pricing on eligible WORN products.
Trade discounts, pricing and payment terms may vary by product or project and will be confirmed at the time of quotation or order. Trade discounts cannot be combined with other promotions unless agreed by WORN.
Commercial projects, custom orders and products intended for high-use environments may be subject to separate specifications, warranties or trading terms.
CARE & USE
Customers are responsible for following any care instructions supplied with their product and ensuring that products are used for their intended purpose.
WORN is not responsible for damage caused by misuse, improper care, unauthorised modification or unsuitable environmental conditions, subject to your rights under Australian Consumer Law.
PRIVACY & PAYMENTS
Personal information provided to WORN is handled in accordance with our Privacy Policy.
Payments made through our website are securely processed by third-party payment providers. WORN does not directly store your complete credit card details.
INTELLECTUAL PROPERTY
All WORN designs, photography, imagery, text, graphics and other website content are owned by or licensed to WORN and may not be reproduced, distributed or used commercially without prior written permission.
LIABILITY & EVENTS OUT OF OUR CONTROL
To the extent permitted by law, WORN is not responsible for indirect or consequential loss arising from the use of our products or delays caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy available under the Australian Consumer Law that cannot legally be excluded.
CHANGES TO THESE TERMS
WORN may update these Terms & Conditions from time to time. The terms applicable to your purchase are those in effect when your order is placed.
CONTACT
For questions regarding an order, delivery, warranty or these Terms & Conditions, please contact:
WORN Store Pty Ltd
Melbourne, Australia
hello@wornstore.com.au
