Shipping and Delivery
Shipping & Delivery
As a small and sustainable design brand, we largely work to a pre-order model to ensure our footprint is as light as possible when it comes to our manufacturing, warehousing and shipping. Delivery lead times are communicated beneath each individual design. As designs very often sell out prior to arriving into our Byron Bay warehouse, we do recommend you consider making your purchase as soon as possible.
For designs that are in stock: dispatch from our warehouse to our delivery partners is within 4-7 business days. Delivery times are dependent on each delivery partner, however please see an estimate below:
- 7-10 Business Days: NSW & VIC metro, ACT & QLD
- 7-12 Business Days: NSW & VIC non-metro areas, SA, & WA metro
- 12+ Business Days: SA & WA non-metro areas, TAS & NT
A more accurate estimate will be provided to you by our delivery partners once your order is ready to be shipped and this information is emailed to you directly once your order has been booked for collection.
If you are collecting your order directly from our warehouse, please await an email inviting you to confirm your collection timeframe, so we know when to expect you.
If you have any questions or would like further support or advice on your delivery or product lead times, please contact email@example.com
Shipping and Delivery terms and conditions
We always try our best to ship your order to you as soon as possible. If you require your item by a specific date, please contact us so we can do our best to deliver by your required timeframe.
Shipping on orders is mostly paid separately and at the time of dispatch. This is to ensure shipping quotes are accurate. When your order is ready to be dispatched, you will receive an email with your shipping quote and please note, orders will not be shipped until this is paid.
Orders are dispatched in chronological order from oldest to most recent orders placed.
If delivery redirection or return is required, any additional costs will be incurred by you directly.
Delivery only service, to the entrance of the property. Please note this does not include the dismantling of crated goods or packaging removal.
White Glove Delivery
Our white glove delivery service includes two-person freight delivery. This service is used for most our large antique pieces and heavier items, to ensure they arrive safely. White Glove delivery also includes the positioning of the item inside your home if required.
We do offer international delivery using international courier carriers. For a quotation enquiry please email firstname.lastname@example.org