FAQ


Shipping

How long will it take for my order to arrive?

For clothing and accessories, we ship orders twice a week and you should generally allow 7 business days for your order to arrive within Australia, and up to 21 days for International orders. If you have any questions about your order, you can contact us at hello@wornstore.com.au

For furniture, shipping timeframes vary. The estimated time of delivery is noted within the item description at the time of placing your order. 

If you are ordering a furniture item that is currently in stock, we ship furniture orders once a week and you should allow between 7-14 business days to receive your order.

How much is shipping?

For all furniture, clothing and accessories, prices are determined at checkout depending on their size and your location.

Local Pick Up

We also offer free pick up from our Byron Bay location, to arrange a time for the collection of your order please email anneli@wornstore.com.au to book in a pick up appointment (Mon-Friday).

Our Head Office and Showroom address is:

3/7 Grevillea St

Byron Bay

When your item is pre-ordered

As all of our furniture is made-to-made, we orchestrate a percentage of sales through pre-order. Pre-ordering means your order will be made by hand, especially for you. We do not bulk manufacture our goods and hold very few units in stock between shipments. Four times a year we deliver our orders to our customers.

To place an order, all pre-orders will be processed through our website with full payment taken at the time of checkout.

Please note, all delivery dates are noted on the individual product descriptions on this website. Delivery dates and stock availability does differ pending the style. Please note, once an order has been placed, we do not grant refunds under any circumstances. Deposits and orders are placed with the knowledge that delivery dates can change and delays to orders are not grounds for refunds unless in exceptional circumstances.

By pre-ordering your products you are guaranteed to receive your ordered item. Additional items not pre-ordered are not guaranteed to be available as our pieces are very limited in production. Because of this, we do not take cancellations on pre-orders, or offer refunds – please read our T&C’s.

International Furniture Delivery

We ship globally!

To gain a shipping quote for your order, please email anneli@wornstore.com.au as your quote is item size and location based and needs to calculated personally, all international furniture shipping quotes include insurance to cover the recipient and WORN Store in the case of breakages.
Please note, we do not charge GST on furniture orders outside of Australia

Duties & Taxes

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. WORN Store is unable to advise how much these duties will cost, please ensure you are aware of the cost of these fees before you make your purchase.

Returns

Clothing & accessories (within Australia)

WORN Store would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchase. We ensure all items are professionally photographed and all items are listed correctly online with their size and dimensions. If for any reason an item is not what you expected, it can be exchanged if the below procedures/terms are met:

Please note that an item will only be accepted for exchange or credit under the following conditions:

  • The item is unused and in brand new condition with packaging intact and the original packaging attached

  • A copy of a valid receipt is included with the return

  • The item is returned within 30 days of the receipt date

  • The item is unworn

Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.

Clothing & accessories (outside of Australia)

For international exchanges and refunds on clothing and accessories, we do not refund the cost of shipping. In order for a refund to be granted, it must be either, faulty, damaged or the incorrect colour or size. In the case where the the item doesn’t fit, we reserve the right to offer an exchange over refund.

We do not offer refunds on change of mind purchases or unexpected delays on a pre-ordered item being delivered.

How to make a return

  • 1. Check that you meet all the conditions above

  • 2. Contact WORN Store – hello@wornstore.com.au to claim your intend to return the item

  • 3. Choose to request a credit or select the new item/s, which you would like to exchange for and they will be held until we receive your returns

  • 4. Return the item/s to be exchanged or credited, and include a self-addressed prepaid satchel for your new items to be returned in

Return Address:
Attn WORN Store – 3/7 Grevillea St, Byron Bay NSW 2480 Australia
Please Note: We do not accept exchanges on International orders outside of the above outlined criteria. All orders shipped outside of Australia are final.

Returns on sale items

We have a NO RETURN ON SALE ITEM policy.

 Returns and Exchanges - furniture

Cancellation of order

Once an order has been placed it can not at any point be cancelled. Our furniture items are all made in accordance to our orders and as we are a sustainable business, we do not make an excess of stock. Payments and orders are placed with the knowledge that delivery dates can change and delays to orders are not grounds for refunds or credits unless, in exceptional circumstances, this decision is at the desecration of Worn.

We personally inspect all items prior to the individual courier delivering your item/s and all items are sent in perfect condition. If your piece is damaged in transit we unquestionably provide a replacement at no extra cost.

Due to the sustainably made nature of our furniture, this also means we can not always offer an exchange for an alternative style if you change your mind. Please choose carefully.

We respect our right under consumer law not to offer refunds on orders because of delays caused by natural disasters or other unforeseen delays.

Production delays are not grounds for refunds under any circumstances.

Cancellation fee’s for furniture orders

Once a customer enters into the binding contract of purchasing an item(s) of furniture through Worn. The sale cannot be cancelled if, for example, the customer cancels because of inconvenience, change of mind, difficulty, delay, price, or misreading of delivery schedules and our terms. If ruled by Worn, for extreme circumstances a refund may be issued, resulting in a cancellation fee of 20% for breaking your sales contract, for time invested and loss of income for Worn. Worn also reserve the right to allow up to 14 days for a refund to be processed.