Returns
Special Conditions and Sale Conditions
All customers agree to the following terms and conditions upon finalising their sale and prior to receiving their goods.
Returns are offered on faulty or damaged products, and Worn Store offers free replacement of faulty items within a 30 day period.
Returns are not offered on sale items, or items purchased using a discount code or as part of a promotion. All discounted items are considered final sale.
Refunds due to shipping delays are subject to approval and are issued at the discretion of Worn Store.
Orders are placed with the knowledge that delivery dates can change and delays to orders are not grounds for refunds unless in exceptional circumstances.
Please follow our returns process below:
- Email hello@wornstore.com.au with your order number, within 5 days of the date of delivery, indicating that you would like to return for a refund.
Worn is not responsible for any returns lost in transit – it is recommended you include tracking and insurance for your protection.
Returns outside of this period will not be accepted. Worn reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.
Upon receipt of your returned merchandise they will be checked over prior to final approval to process your refund*. Your return will be processed within 7-10 business days of receiving the returned item. Shipping costs will not be refunded.
For items purchased on sale or with a discount code, we offer credit or exchanges, we ask that you return your order following the above steps.
