returns & exchanges – clothing & accessories (within Australia only)

WORN Store would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchase. We ensure all items are professionally photographed and all items are listed correctly online with their size and dimensions. If for any reason an item is not what you expected, it can be exchanged if the below procedures/terms are met:

Please note that an item will only be accepted for exchange or credit under the following conditions:

  • The item is unused and in brand new condition with packaging intact and the original packaging attached
  • A copy of a valid receipt is included with the return
  • The item is returned within 14 days of the receipt date
  • The item is unworn

Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements:

 

returns & exchanges – clothing & accessories (outside of Australia)

For international exchanges and refunds on clothing and accessories, we do not refund the cost of shipping. In order for a refund to be granted, it must be either, faulty, damaged or the incorrect colour or size. In the case where the the item doesn’t fit, we reserve the right to offer an exchange over refund.

We do not offer refunds on change of mind purchases.

 

how to make a return.

  • 1. Check that you meet all the conditions above
  • 2. Contact WORN Store – hello@wornstore.com.au to claim your intend to return the item
  • 3. Choose to request a credit or select the new item/s, which you would like to exchange for and they will be held until we receive your returns
  • 4. Return the item/s to be exchanged or credited, and include a self-addressed prepaid satchel for your new items to be returned in

Return Address:
Attn WORN Store – 3/7 Grevillea St, Byron Bay NSW 2480 Australia
Please Note: We do not accept exchanges on International orders. All orders shipped outside of Australia are final.

returns on sale items

We have a NO RETURN ON SALE ITEM policy.

cancellation of order

Cancellation of clothing & accessory orders must be made within 24 hours of order confirmation online. A later cancellation may not be possible since we endeavor to ship the goods within 7 days. We do not offer refunds so please choose carefully.

returns and exchanges

Once an order has been placed it can not at any point be cancelled*. Our furniture items are all made in accordance to our orders and as we are a sustainable business, we do not make an excess of stock. Payments and orders are placed with the knowledge that delivery dates can change and delays to orders are not grounds for refunds or credits unless, in exceptional circumstances, this decision is at the desecration of Worn.

We personally inspect all items prior to the individual courier delivering your item/s and all items are sent in perfect condition. If your piece is damaged in transit we unquestionably provide a replacement at no extra cost.

Due to the sustainably made nature of our furniture, this also means we can not always offer an exchange for an alternative style if you change your mind. Please choose carefully.

We respect our right under consumer law not to offer refunds on orders because of delays caused by natural disasters. Production delays are not grounds for refunds under any circumstances.

Cancellation Fee’s for furniture orders

Once a customer enters into the binding contract of purchasing an item(s) of furniture through Worn. The sale cannot be canceled if, for example, the customer cancels because of inconvenience, change of mind, difficulty, delay, price, or misreading of delivery schedules and our terms. If ruled by Worn, for extreme circumstances a refund may be issued, resulting in a cancellation fee of 20% for breaking your contract, for time invested and loss of income for Worn. Worn also reserves the right for up to 14 days for a refund to be processed.

We respect our right under consumer law not to offer refunds on orders because of delays caused by natural disasters. Production delays are not grounds for refunds under any circumstances.

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